Job Description

POSITION PURPOSE

Oversee the daily operation of the front desk.  Lead team by example showing them how to provide the highest levels of service possible.

ESSENTIAL FUNCTIONS

  • Acknowledge guests upon arrival. Register guests using property management system, verify reservation, address, and payment information. Promote the Rewards Program and deliver recognition/benefits to all members.
  • Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a bank and make deposits and accurate reports of receipts daily.
  • Supervise the front desk team, ensuring the proper registration and checkout of guests. Assign specific tasks to front desk agents relative to operations assisting in their development.
  • Provide ongoing training and support to front desk agents.
  • Review daily checklists, reports, and follow-up on credit opportunities
  • Maintain a daily log of all guests’ interactions with corrective action steps or wow moments. Follow-up on any unresolved situations in a timely manner and pass on appropriate information to other Managers for proper resolution.
  • Issue keys and maintain control of safe deposit boxes for both guests and agents.
  • Maintain all front desk related equipment and supplies ensuring proper operations.
  • Maintain highest levels of guest satisfaction through by delivery of an exceptional product through employee development.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.

Other:

Regular attendance in compliance with property standards, which may be established from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions; MOD shifts, coaching team to provide the highest levels of service, inspect guest room to ensure quality, keep public areas ready for guests at all times, and other duties as specified by General Manger

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

The individual must possess the following knowledge, skills, abilities, be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:

  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Requires good communication skills, both verbal and written.
  • Must be able to demonstrate integrity, knowing they are the champion of each guest, team member, and their day.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
  • Must be able to quickly gain extensive knowledge of the hotel, its services, and facilities.
  • Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Physical Demands

  • Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
  • Must be able to stand at a desk for up to 8 hours per day. Walking and standing are required the most of the working day. Length of time of these tasks may vary from day to day and task to task.
  • Position requires walking and giving directions to staff and guests most of the working day.
  • Must be able to coordinate with other department leaders to ensure all operations proceed in the proper manner.
  • Must be able to lift up to 25 lbs. occasionally.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, and active listening.

QUALIFICATION STANDARDS

Education

High school or equivalent education required. Bachelor’s Degree preferred.

Schedule

Shifts will generally be between 7:00 a.m. and 11:00 p.m. based on business demand, including weekends and holidays, however, must have ability to cover all shifts as needed.

Experience

Two years industry experience required. Supervisory experience required.

Licenses or Certificates

Must maintain valid driver’s license.

Grooming

All employees must maintain a neat, clean and well-groomed appearance per Vib Brand Standards.

Job Type: Full-time

Pay: From $47,000.00 per year

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Vision insurance

Schedule:

  • 8 hour shift
  • Will vary
  • Weekend availability necessary

Education:

  • High school or equivalent (required)

Experience:

  • Hotel experience: 2 year (required)

Work Location: Tempe, AZ