Job Description

SUMMARY: The Front Desk Agent is responsible for providing the highest quality service to all hotel guests. The position will interact with guests at various touch points during their stay: check-in, check-out, and various other times. To succeed in this role, candidates should have a passion for customer service and have great communication skills.

 

DUTIES AND RESPONSIBILITIES:

  • Answer phones, take reservations, check guest in and out of the hotel.
  • Ensure daily shift work is completed and assist others when necessary.
  • Complete front office check list.
  • Perform cashiering duties.
  • Assist guests with directions, attractions, dining recommendations, and general customer service inquiries.
  • When not assisting guest or performing duties assigned by the front desk, always remain in the lobby to assist with other guest needs.
  • Maintain knowledge of area restaurants, streets, and attractions to effectively assist guests.
  • Maintain knowledge of hotel amenities such as pool, restaurant, and in-room items. Explain all these features to guests.
  • Other duties as assigned.