The housekeeping supervisor is the lead housekeeper on a team; he or she will be required to oversee all housekeeping duties within a particular facility or on a particular team.
Essential Duties and Responsibilities of a Housekeeping Supervisor
•Supervises housekeeping staff as duties are being performed.
•Supervises the duties and tasks of laundry staff.
•Stocks and maintains supply rooms; orders supplies according to a budget.
•Receives, processes, and handles guest complaints in regard to housekeeping services.
•Ensures that rooms are kept clean and free from hazards.
•Ensures that all common areas are kept clean and free from hazards.
•Organizes all staff during the day and hosts daily meetings with housekeeping staff.
•Assists guests or patients with questions and basic requests.
•Provides a high level of customer service at all times; remains professional.
•Hires and fires housekeeping staff; trains new housekeepers after hire.
•Meets with company officials regularly in order to provide progress reports and address issues.
All customers are required to wear masks. Sanitization is encouraged and required on the hour of all public surfaces,