Job Description

JOB SUMMARY

 

The room attendant is responsible for maintaining hotel room cleanliness including making beds, replenishing linens, cleaning bathrooms, removing trash, and vacuuming. Ensures the confidentiality and security of all guest rooms

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

 

The following reflects the essential duties for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities of this job at any time. To perform this job successfully, an individual must be able to perform essential duties satisfactorily with or without reasonable accommodations.

 

  • Smile, acknowledge and greet guest in passing in rooms, hallways and other public areas
  • Clean guest rooms which include, but not limited to, making the bed, cleaning the bathroom, gathering and emptying trash, cleaning mirrors, dusting furniture and fixtures, and vacuuming
  • Use approved chemicals and cleaning products in accordance with company policies
  • Replenish guest rooms with amenities, supplies, linens and terry in accordance with company standards
  • Maintain knowledge of and comply with departmental policies, services procedures, and standards.
  • Achieve productivity and quality standards for cleaning rooms and baths
  • Ensure furniture, fixtures, and equipment are clean and in working order to meet standards; submit maintenance work order requests as necessary
  • Respond to guest requests for additional supplies and amenities
  • Keep storage areas, caddies and carts well-stocked, clean, and tidy
  • Complete daily shift check lists and update assignment sheet of status of rooms
  • Report lost and found items in accordance with hotel procedures
  • Perform work duties in accordance with company safety and security policies and procedures as well as OSHA regulations
  • Represent CHM’s mission and values on a daily basis

 

REQUIRED SKILLS AND ABILITIES

  • Service Orientation - Actively looking for ways to help people
  • Time Management - Managing one's own time and the time of others
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
  • Adaptability-Ability to adapt to changing situations
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem
  • Decision Making - Considering the relative costs and benefits of potential actions and choosing the most appropriate one
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it
  • Prioritization – Must be able to adjust to changing priorities and complete multiple projects despite interruptions
  • Comprehension and Expression - The ability to comprehend and communicate information and ideas so others will understand
  • Detailed Orientation-Ability to have acute attention to detail
  • Physical Demands – Must be able to lift up to 75 lbs. at a time; ability to move frequently around the property for an extended period of time; push, pull, and bend as necessary; must be able to push and pull up to 75 lbs at a time; stamina for physical activity over long periods of time; requires trunk strength (abdominal/lower back) and manual dexterity; continual, stooping, bending, and reaching

EXPERIENCE - EDUCATION

  • High school diploma or equivalent preferred
  • Prior hotel housekeeping experience preferred

 

WORK ENVIRONMENT

  • Indoor hotel setting with occasional outdoor exposure
  • Moderate noise levels
  • Exposure to toxic or caustic chemicals
  • Availability to work a flexible schedule including nights, weekends, and holidays