Job Description

Job Title: Front Office Manager

Please send resume and cover letter to GM@BestWesternmilton.net

Job Summary: 

  • Manages all duties of the front desk operation, including reservations and guest services.
  • Responsible for staff training, inter-department communications, and staff scheduling.
  • Maximizes revenue through cost control and proper front desk techniques.

Job Duties:

  • Hires, trains, and disciplines staff. Determines work procedures and prepares work schedules to ensure the smooth operation of the front desk.
  • Empowers front desk staff to successfully handle guest needs, special requests, and complaints. Ensures all guest service issues are resolved prior to guests leaving the property.
  • Trains front desk staff on proper revenue management procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
  • Strives to be innovative in new programs designed to eliminate waste and increase productivity.
  • Performs administrative and financial duties such as daily reports, credit card reversals, bank
  • deposits, accounts receivables, rooming lists, and office supply inventory.
  • Manages departmental expenses within budgeted guidelines.
  • Performs other duties as assigned.

Qualifications:

  • High school diploma or equivalent
  • Minimum of two years experience at front desk with complete understanding of front office operations. Previous experience in hospitality management preferred.
  • Superior customer service and public relations skills.
  • Excellent organization and time management skills.
  • Ability to communicate clearly and effectively with customers, co-workers, and managers.
  • Knowledge of Microsoft Office, Internet, and property management systems.
  • Ability to work a flexible schedule, including weekends and holidays.