Job Description

Join our growing team! Apply via email to: sales.bwaquia@lakecrest.com

  • Maintains an inventory of vacancies, reservations and room assignments.
  • Possesses a working knowledge of the reservations department.
  • Takes same day reservations and future reservations when necessary.
  • Knows cancellation procedures. * ; Knows room locations, types of rooms available, and room rates.
  • Registers arriving guests and assigns rooms.
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
  • Coordinates guest room maintenance work with the engineering and maintenance division.
  • Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
  • Knows daily activities and meetings taking place in the hotel.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Processes guest check-outs and handles monetary transactions.
  • Maintains customers’ privacy.
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned.

You can call the hotel directly or fax/email your resume by using any of the following details:

Best Western Aquia/Quantico Inn

2868 Jefferson Davis Highway

Stafford, VA. 22554

Office# 540-659-0022

Fax# 540-659-0212

EMAIL: sales.bwaquia@lakecrest.com