Job Description

The General Manager will direct hotel operations by developing and implementing strategies and services which meet or exceed the needs of owners, employees and guests.

Responsibilities

Develops and implements business strategies for the hotel which are aligned with stakeholders' overall mission, vision, values and strategies

  • Monitors status regularly and adjusts strategies as appropriate
  • Ensures alignment of the hotels operations with owners objectives by serving as liaison for owner relations in conjunction with corporate
  • Develops the annual budget and capital budget
  • Collaborates with other company businesses to leverage resources, purchases, revenues and training opportunities
  • Strives to improve market penetration by adequately foreseeing the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets

Achieves the hotels profit, customer service and revenue goals by directing the operation of the hotel

  • Maximizes revenue by developing and implementing a sales and marketing plan
  • Seeks opportunities to publicize the hotel through development and implementation of a public relations strategy and by building a network within the community
  • Works with the Executive Committee to continually improve hotel operations by evaluating guest services provided responding to opportunities within the market
  • Analyzes business results on a regular basis and takes actions to improve results as appropriate
  • Leverages system-wide expertise and resources where possible in order to incorporate best practices and deliver services on a cost effective basis
  • Ensures that the hotel adheres to Best Western Hotels standards of operations
  • Represents the management company in owner relations and maintains good working-relations and dialog with the hotel owners
  • Ensures the hotel adheres to all local, state and national employment, licensing, lodging, liquor, insurance, safety, contract and other laws and standards

Develops and implements strategies and practices which support employee engagement

  • Develops and recruits the human resources necessary to achieve hotel and Management Service goals
  • Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
  • Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
  • Takes active role in recruitment and selection of qualified candidates
  • Communicates performance expectations and provides employees with on-going feedback
  • Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
  • Drives employee engagement through the creation and implementation of departmental action plans
  • Creates 100% guest satisfaction experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver "Yes I Can!" service and teamwork
  • Communicates and reinforces the vision for customer service to all managers, supervisors and employees
  • Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
  • Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
  • Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
  • Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
  • Will cover shifts in all departments as needed.

Requirements

  • Minimum three year previous General Manager experience required
  • Bachelors degree preferred
  • Proven leadership skills, results oriented
  • Able to resolve conflicts guests, supervisor and employee
  • Able to collaborate effectively with other hotel employees and managers to ensure teamwork
  • Able to create a diverse and supportive work environment
  • Strong time management skills

Interested parties should submit a cover letter and resume to:

Ryan Saunders

rsaunders@wnwhospitality.com